Distribution information

Solarcoz Delivery Information

1. Delivery Scope

2. Delivery Methods

• International Express: We cooperate with several well - known international express companies, such as DHL, FedEx, UPS, etc. These express services usually provide fast and reliable delivery, and it can generally be delivered within 3 - 7 working days (the specific time depends on the destination and customs clearance situation). You can choose the international express service that suits you when placing an order.
• Postal Service: For some areas where the time - efficiency requirement is not high or the international express fee is relatively high, we provide postal delivery service. The postal delivery fee is relatively low, but the delivery time may be longer, generally 7 - 21 working days, and the specific time varies depending on the destination.

3. Delivery Time

• Order Processing Time: We will process your order within 1 - 2 working days after receiving it. During the order processing period, we will check the order information, arrange the outbound of goods, etc.
• Delivery Time: As mentioned above, the international express delivery time is generally 3 - 7 working days, and the postal service delivery time is 7 - 21 working days. Please note that the delivery time does not include the order processing time, and the actual delivery time may be delayed due to holidays, customs clearance, and other factors.

4. Delivery Fees

• International Express Fees: International express fees are calculated based on factors such as the weight, volume of the goods, and the destination. When you place an order, the system will automatically calculate and display the corresponding international express fee. The fees may vary for different express companies and service levels.
• Postal Service Fees: The postal service fees are also determined according to factors such as the weight of the goods and the destination. The system will calculate and display the specific fee when you choose postal delivery. Generally, the postal service fee is more cost - effective than international express.

5. Delivery Tracking

6. Special Case Instructions

• Customs Duties and Taxes: During international delivery, your order may be subject to customs duties, value - added taxes, and other taxes by the customs of the destination country. These taxes and fees are borne by the recipient, and the specific amount and payment method are determined according to the customs policies of the destination country. We cannot estimate the specific amount of customs duties and taxes. Please understand the relevant policies of the destination country before placing an order.
• Delivery Failure: If the delivery fails due to reasons such as incorrect recipient address or inability to contact the recipient, the express company may attempt to redeliver or contact you for handling. If the delivery fails after multiple attempts, the goods may be returned to us. In this case, we will negotiate a solution with you, such as re - arranging the delivery or processing a refund (deduction of the corresponding shipping fee).